Legal

Rental Terms

The terms that apply when you rent tents, tables, chairs and event equipment from us. Please read them before you book.

Effective October 3, 2026

These Rental Terms apply to all rentals from 904 Tents & Events, Inc. ("904 Tents & Events," "we," "us"). By requesting a quote, placing a reservation or accepting delivery, you ("Customer") agree to these terms. If you sign a separate rental agreement or approve a quote with additional terms, those terms also apply and control if they conflict with this page.

1. Quotes and reservations

  • Requesting a quote does not reserve equipment. We review each request and send a complete quote, including delivery and any setup options.
  • Your reservation is confirmed once you approve the quote and pay a 50% deposit. The final balance is due 30 days before your event.
  • Rentals are subject to availability. Prices and availability shown online are confirmed on your quote.
  • Standard rentals include overnight use. Extended rental periods are available by request.

2. Changes and cancellations

  • Contact us as soon as possible about any change to your date, location, guest count or order. Changes are subject to availability and may change your price.
  • Deposits are non-refundable. Your deposit reserves your rental items and date; once it's paid, we hold that inventory for you and turn away other bookings.
  • To cancel, notify us in writing at least 30 days before your event date. Cancellations made 30 or more days in advance are not charged any remaining balance, though the deposit is kept.
  • Cancellations made fewer than 30 days before your event are responsible for the full rental amount.
  • Rescheduling: instead of cancelling, you may apply your deposit to a new event date, subject to availability. A deposit can be transferred one time, to a new date within 12 months of your original event.
  • To cancel or reschedule, contact us by email or phone with your name, event date and order number. Changes are only official once you receive confirmation from us.

3. Delivery, setup and pickup

  • Delivery and pickup are priced by distance from our St. Augustine location and are listed on your quote.
  • Standard (curbside) delivery: we drop off and collect rentals at the curb. Tables and chairs must be stacked as delivered, on the tarp provided, for pickup. Tents are always installed and removed by our crew.
  • Setup and White Glove service are optional and priced per item as shown on your quote.
  • Delivery rates are based on the distance traveled, the vehicle size required, and standard delivery access, meaning delivery to a spot within approximately 50 feet of where our vehicle can safely park, with easy ground-level access. Additional fees may apply for deliveries requiring a longer carrying distance or difficult access, including stairs, elevators, steep or uneven terrain, narrow gates or pathways, or other conditions requiring additional labor. Regular delivery hours are 7 days a week, 8 AM–4 PM. After-hours delivery and pickup are available for an additional fee. Pickup and returns can be at the same time or by special arrangement.
  • During the week of your event, we'll email you your confirmed delivery and pickup windows, scheduled as close to your preferred times as possible. Our standard two-hour window gives us the flexibility to plan efficient routes for all our customers. If you need a specific delivery time, guaranteed time slots are available for an additional fee.
  • Someone 18 or older should be present at delivery and pickup, or you must give us clear instructions and safe access. Additional trip fees may apply if equipment is not accessible or ready at the scheduled pickup time.

4. Your site and permissions

  • You are responsible for obtaining any permission required from your property owner, HOA, venue or local authority for the rental and its placement, including any permits.
  • Provide a clear, reasonably level setup area of the size we specify, free of obstacles, pets and debris.
  • Tell us before installation about sprinkler heads, irrigation lines, septic systems, buried cables or other underground features at the setup location. We are not responsible for damage to unmarked underground items.

5. Use and care of equipment

  • Use rentals only for their intended purpose and only at the delivery address. Do not move, re-stake, alter or take down tents; contact us if a tent needs adjustment.
  • No open flames, grills, heaters, fireworks or smoking under or near tents unless approved by us in writing. No tape, nails, staples, glue, paint or confetti on tents, fabrics or furniture.
  • Return equipment in the condition received, reasonably clean and dry. Fabric items such as sashes and draping should be shaken free of food and debris but not washed.

6. Weather and safety

  • Rain does not stop delivery: tents are designed to keep guests dry, and we deliver and set up as scheduled in wet weather.
  • For safety, tents will not be set up if winds reach 20 miles per hour or more. If winds reach 20+ mph after setup, we will take the tent down to protect your guests and property.
  • Tents are temporary structures. You must evacuate tents during high winds, lightning or other severe weather. Your guests' safety during the event is your responsibility.
  • We may delay or decline installation, or remove equipment, if we believe weather or site conditions make it unsafe.
  • Full payment is still due if a tent can't be set up or must be removed due to weather. Because we reserve equipment, crew and delivery time specifically for your event, we are unable to offer refunds for weather-related changes.

7. Damage, loss and cleaning

  • Equipment is your responsibility from delivery until we collect it, including loss, theft or damage beyond normal wear, whatever the cause (other than our own negligence).
  • You agree to pay reasonable repair or replacement costs for lost or damaged items, and reasonable cleaning fees for items returned excessively dirty or stained.

8. Liability

  • To the fullest extent permitted by Florida law, you agree to indemnify and hold harmless 904 Tents & Events, Inc., its owners and employees from claims, injuries or damages arising from the use of rented equipment during your rental period, except to the extent caused by our negligence or willful misconduct.
  • Our total liability for any claim relating to a rental is limited to the amount you paid for that rental. We are not liable for indirect or consequential damages, including lost profits or event costs.

9. Payments

Payments made online are processed securely through our booking provider. The final balance is due 30 days before your event; unpaid balances may delay or cancel delivery. Returned payments and chargebacks for services provided may incur fees.

10. Governing law

These terms are governed by the laws of the State of Florida. Any dispute will be resolved in the state courts located in St. Johns County, Florida.

11. Changes to these terms

We may update these terms from time to time. The terms in effect when you confirm your reservation apply to that rental.

Questions?

904 Tents & Events, Inc.
1715 Lakeside Ave Ste 8
St. Augustine, FL 32084
(904) 495-8397 · 904TentsandEvents@gmail.com